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FREQUENTLY ASKED QUESTIONS

 

When will my order be despatched
We normally expect to despatch all orders within one working day, however in the run up to really busy periods like Christmas we may take up to 3-5 days for some orders due to the high volumes. 

 

My order has been despatched but I have not received it, what shall I do
If you have not received your order within 14 days, please call us direct on 00353 42 933 1244 or email us on info@hairshop-online.ie.  Make sure you have your invoice to hand with your order details when you contact us.

 

How do I cancel my order
If you wish to cancel your order, please contact our customer service team on 00353 42 933 1244 or email us on info@hairshop-online.ie

 

I think my item is faulty, what should I do
Contact our Customer Service team on 00353 42 933 1244 or email us on info@hairshop-online.ie.  Make sure you have your invoice to hand with your order details when you contact us.

 

My order has arrived damaged, what do I do?
We take every care that your items reach you in first class condition.  However on rare occasions some items may get damaged in transit. Contact our Customer Service team on 00353 42 933 1244 or email us on info@hairshop-online.ie and we will be happy to assist you.  

 

I have received incorrect product, what should I do?
We take every care to ship every order correctly, however if believe your order to be incorrect, please Contact our Customer Service team on 00353 42 933 1244 or email us on info@hairshop-online.ie and we will be happy to assist you. 

 

When  will I be charged?
If your card is authorised, payment will be taken immediately. If your card is not authorised, payment will not be taken.

 

What Payment Methods do you accept?
We accept Visa, MasterCard, PayPal.

 

Do you Ship Internationally?
Currently, we ship to Republic of Ireland, Norhern Ireland and the UK.

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